Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all Products, with the exceptions for online courses and credit packs noted in Sections 2 and 3 below. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your original purchase date, no questions asked.

2. Exception: Online Courses

This keeps the guarantee fair: you get a real chance to try the course, and the course is protected from being watched in full and then refunded. After 7 days, or once more than 10% of the course has been opened, the purchase is final.

You can request a course refund directly from your account menu on learn.pythonandvba.com: one click, no email needed. Access ends immediately and the refund goes back to the original payment method. If the self-service option is not available for your purchase, contact us at contact@pythonandvba.com and we will sort it out.

A course refund also ends your access to the learning platform, including its free content.

3. Exception: Credit Packs

Products paid for with prepaid credits come with free credits, so you can try them on your own data before you buy: every installation of AI Fuzzy Match gets 100 free credits, and every installation of AI Categorizer gets 500. Those free credits are the trial. A credit pack is delivered as a license key by email right after purchase, and from that moment the purchase is final.

If you are a consumer in the European Union or the United Kingdom, you are asked at checkout to agree that delivery begins immediately and to acknowledge that you lose your right of withdrawal once the key has been delivered. Statutory rights that cannot be excluded, for example if a pack was not delivered or does not work as described, are unaffected (see Section 7).

If a credit pack purchase is reversed or charged back, the pack's remaining credits are void. The full rules are in the AI Fuzzy Match Terms of Use and the AI Categorizer Terms of Use.

4. How to Request a Refund

To request a refund, use our refund request form or email us at contact@pythonandvba.com within the applicable refund window. If you email us, please include the following information:

• Your name and the email address used at checkout
• The product you purchased
• Your order or transaction ID (if available)
• A brief reason for the refund request (optional, but appreciated to help us improve)

We aim to process all refund requests within 3 business days. Refunds will be issued to the original payment method. For online courses, the self-service refund described in Section 2 is the fastest route.

5. Bundles

The refund policy applies to bundles as a whole. Individual components of a bundle cannot be refunded separately: to receive a refund, the entire bundle must be returned.

6. Subscriptions

For subscription-based Products, the 14-day guarantee applies to the initial purchase. If you cancel a subscription, you will retain access until the end of the current billing period. Partial refunds for unused subscription time are not offered.

7. Statutory Rights and Purchases Through App Stores

If you are a consumer in the European Union, the United Kingdom, or another region with mandatory consumer protection laws, this policy does not limit any statutory rights you may have, including any right of withdrawal or "cooling-off" period. Where such a right applies, our 14-day money-back guarantee is offered in addition to it. For digital content that you download or begin using immediately, you may be asked to agree that delivery starts right away, which can affect a statutory right of withdrawal for that content; either way, your rights under this policy are unaffected. Section 8 explains the right of withdrawal for consumers in the EU and the UK.

If you purchased a Product through a third-party marketplace or app store (for example, the Microsoft Store), that store may handle billing and refunds under its own policy. In that case, please request your refund through that store. Where we are able to help as well, we will.

8. Right of Withdrawal (EU and UK Consumers)

If you are a consumer in the European Union or the United Kingdom, the law gives you a 14-day right of withdrawal for purchases made online: you can withdraw from the contract within 14 days of the day it was concluded, without giving a reason.

Software. For software, our 14-day money-back guarantee in Section 1 already covers this right: you can withdraw and get a full refund within 14 days of purchase.

When the right ends early. For digital content that is delivered right away, the right of withdrawal ends once delivery begins, but only if you agreed to immediate delivery and acknowledged that you lose the right. This applies to credit packs: you tick a box for this at checkout, and the right ends when the license key is delivered (see Section 3).

How to withdraw. Tell us clearly that you want to withdraw before the 14 days are over. You can:

• use our refund request form,
• email us at contact@pythonandvba.com, or
• sign in to the account portal at account.pythonandvba.com and choose Withdraw next to your purchase.

You may use the model withdrawal form below, but you do not have to. It is enough that your message reaches us within the 14 days.

What happens next. We refund all payments received from you without undue delay, and no later than 14 days after we receive your withdrawal, using the same payment method you used, at no cost to you. Your license key or course access then stops working.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

9. Abuse of the Refund Policy

We reserve the right to decline refund requests that appear to be made in bad faith or that constitute abuse of this policy (for example, repeated purchases and refund requests for the same product). This does not limit your statutory right of withdrawal under Section 8.

10. Contact

For refund requests or questions about this policy, please contact: