AI Fuzzy Match is paid per row with credits. There is no subscription.
What costs a credit #
- Matching: one credit for each row of List A that is sent to the AI, however long List B is.
- Search thoroughly (optional, for rows without a match on a List B with more than 200 entries): about one credit per 200 List B entries for each row searched, plus one for a final check when the row has candidates. The pane shows the maximum before it starts. See Work with big lists.
- You are only charged for rows that come back with an answer. A row that fails, for example because the service was busy, costs nothing. A No match answer is an answer, so it does cost a credit.
What is free #
- Exact matches: rows that are identical to exactly one entry in List B after a cleanup (case, accents, punctuation, and legal suffixes such as Inc or LLC) are matched inside Excel with the status Exact.
- Repeated rows: identical rows in List A share one answer and are charged once.
- Rows that already have a result: a second run skips them, unless you choose Redo all rows.
The estimate #
Before every run, the pane shows how many rows need the AI and how many credits you have, in this form:
“{n} rows need AI · {e} exact matches are free · uses {n} credits · you have {total}”
The add-in never starts a run you cannot pay for in full. If you are short, it offers to run the first rows you can pay for, or to buy more credits. See This run needs more credits than I have.
Free credits #
Every installation gets 100 free credits once, without signing up. They are the trial: enough to see how it does on your own data. They do not reset. To prevent abuse, the number of free grants per network is limited, and on a very busy day free grants can pause. In those cases the pane says one of these:
- “Free credits were already used on this network. Buy a credit pack to keep matching.”
- “Free credits are paused for today. Try again tomorrow, or buy a credit pack to keep matching.”
Credit packs #
There are three one-time packs. They are identical except for the number of credits: Starter (5,000 credits), Standard (25,000 credits) and Pro (100,000 credits). The current prices are on the pricing section of the product page.
- Credits never expire.
- Each pack comes as a license key in your purchase email. More credits means another pack with its own key.
- To add a key, open the menu (top left), go to Credits and keys, paste it under Add a key and click Add key. Keys are shown masked. The view lists your free credits, each pack with its credits left, and the total.
- With several keys, the add-in spends the oldest-added pack first and your free credits last.
- Credits belong to their key and cannot be moved to another key. You can use the same key on several computers, or give it to a colleague; whoever has the key can spend its credits, so keep it private.
Refunds #
Credit packs are non-refundable once delivered, because the 100 free credits are there to try the add-in first. Your statutory rights as a consumer are unaffected. EU and UK buyers agree at checkout that delivery starts immediately. If a purchase is reversed or charged back, the key is deactivated and the pane says: “This credit pack was refunded, so its credits are no longer available.” The full rules are in the terms of use and the refund policy.
Invoices #
Your invoices are in your account: sign in with the email you bought with.