Before a run, the add-in checks that you can pay for all of it. If you cannot, it says:
“This run needs {needed} credits and you have {available}. Run the first {available} rows, or buy more credits.”
Your options #
- Run the first rows: the add-in answers as many rows as your credits cover. A later run skips those rows and continues with the rest.
- Buy more credits: buy a credit pack, then open the menu (top left), go to Credits and keys and paste the key from your purchase email under Add a key. Credits never expire.
- Send fewer rows: rows that already have a result, exact matches and repeated rows are free, so only the rest counts. Check that your selection does not include blank or unrelated rows.
You bought a pack but the credits are not there #
- Check that the key is listed under Credits and keys in the menu. If not, add it.
- If the pane says “This key is not valid for AI Fuzzy Match. Check it in your purchase email, or contact support.”, see Key is not valid.
- If it says “This credit pack was refunded, so its credits are no longer available.”, the purchase was refunded or charged back and the key was deactivated.
You did not get the 100 free credits #
- “Free credits were already used on this network. Buy a credit pack to keep matching.” The number of free grants per network is limited. This happens on shared office or school networks.
- “Free credits are paused for today. Try again tomorrow, or buy a credit pack to keep matching.” The free credits for the day are used up. Try again tomorrow.