Set up an autoresponder in Twilio

An autoresponder automatically replies to incoming text messages, so your customers get an instant response even when you’re not available.

Video walkthrough #

Watch the video below for a step-by-step guide.

Overview #

Twilio Studio makes it easy to create an autoresponder without writing any code. You’ll build a simple flow that triggers whenever someone texts your number and sends back a pre-written reply.

Create and connect the flow #

1. In Twilio Studio, create a new flow from scratch.
2. Add a Send Message widget and connect the trigger’s Incoming Message transition to it.
3. Enter your reply in Message Body, save the widget, and Publish the flow.
4. Open your Twilio phone number’s configuration. Under A Message Comes In, choose Studio Flow, select your published flow, and save.
5. Send an SMS to that number from another phone and check that the reply arrives.

If nothing arrives, confirm that the number points to the published flow and check the flow’s execution logs. See Twilio’s autoresponder guide for the current Console screens.

Using a messaging service? #

If you’re using a Messaging Service instead of a single phone number:

1. Go to Messaging > Services and select your service
2. Click Integrations in the sidebar
3. Under “Incoming Messages,” select Send to Studio Flow
4. Choose your flow and save